At CNY Jackets UK, we strive to provide high-quality streetwear, including jackets and trousers, inspired by traditional Chinese New Year designs. For us, customers are the utmost priority. Therefore, we understand that sometimes a return or exchange may be necessary. This policy outlines the conditions and process for the exchange policy. By using our website and placing an order, you agree to the terms stated in this policy. However, if we don’t agree, then please refrain from using our website or services.
Return Eligibility
A product may be eligible for return or exchange if it meets the following conditions.
The items should be unused, unworn or undamaged
The product must be returned in its original packaging, including all tags and labels.
A return or exchange request must be submitted within 15 days of delivery.
Customers should provide proof of purchase, such as an order confirmation or receipt.
Return Conditions
Returns and exchanges can be accepted if:
The product received is different from the item ordered
The item arrives damaged or defective.
The size or fit delivered is different from what was ordered.
If a customer requests a refund within 1-2 days of placing the order, they can receive a full refund. Similarly, refund requests made after 2 days may only qualify for a partial refund, depending on what your order status.
Return Procedure
If your order qualified for a return or exchange:
Contact our support team within 15 days of receiving your order
Make sure to provide order details, reason for return and proof if applicable
Our team will review the request and provide the return address. Follow our instructions
Once we receive your item, it will be inspected and the product will be processed for return or exchange accordingly.
International Returns
For international orders:
Customers have to pay for return shipping costs, duties or taxes
Please mark the parcel clearly as returned goods to avoid customs charges
We recommend using a tracked shipping service because we are not responsible for items lost during return transit.
Exchanges
If the size or fit is incorrect. We offer an exchange option, subject to product availability. Customers are responsible for the shipping cost of returning the original item and receiving the replacement product. Additional shipping charges may apply for international exchanges.
Exchange Processing Time
Once the returned product is received:
Inspection may take 3-5 business days
If approved, the replacement item will be shipped within 2-3weeks based on availability and shipping location.
Refunds
Once your refunds are approved, we will process the money back to original payment method within 7-10 business days after the returned item is inspected.
Moreover, we don’t refund the shipping charges. But there are some exceptional cases like the product delivered was defective or incorrect.
Non-Returnable / Non-Exchangeable Items
Returns or exchanges will not be accepted if:
The item has been worn, damaged, and altered
The product is customized or personalized
The request is submitted after 15 days from delivery
Damaged or incorrect products
If you receive an incorrect or faulty item, make sure to contact us within 48 hours of delivery. After verification, we will arrange a replacement and cover the return shipping cost.
Policy Updates
At CNY Jackets UK, we have full authority to change or update our policies at any time without any prior ntoice. Therefore, our customers are highly encouraged to review this page from time to time to check changes.
Contact Us
Do you have any questions regarding our return & exchange policy? You can connect with our support team using the contact information provided.